FAQ's - Frequently Asked Questions Have a question not answered in "FAQ"? Want to comment on our site or offer suggestions? This is the right place to do so. Send your email to: support@srsnic.com BILLING FAQ How much does it cost to register a generic top-level domain name? Domain registration at SRSNIC.com? starts at $8.45 for 1 year. What methods of payment can I use to register my domain name? You may use the following payment methods to register your domain name: You can register domain using Enom domain registerform they accapt all major credit cards including Visa, MC, AMEX and JCB International . You can also pay us by PayPal and then will we set up your domain account free of charge. Our PayPal email adress is paypal@srsnic.com Send Payments by PayPal. We use paypal and 2Checkout for all our transactions over the internet, it is safe, fast and very easy to use. Can I register a domain name first then send in payment? No, a domain name cannot be registered before payment is received. Can I register more than one domain name? You can register an unlimited number of domain names. We will setup your domin in your account if you sing to pay by PayPal. What happens if my credit card is declined? If your credit card is declined, make sure there are no spaces between the credit card digits and that the expiry date is correct. After you have confirmed all the information, resubmit the registration form. Please note that domain names will not be registered until payment is properly processed. What if I want to change the number of years I registered the domain for? If you would like to change the number of years your domain is registered for, please send an email from the registrant email address to sales@srsnic.com and provide the following: Domain name: Date of purchase: Number of years registered: Number of years wanting to register: My domain is almost up for renewal, what do I do? Payment terms for renewals are Net 30 days from date of the invoice. If payment is not received by the due date, the Web Address is subject to deactivation and deletion. Please note that all fees are non-refundable. How do I obtain a receipt for my domain? A receipt for proof of purchased can be issued and may be faxed or mailed to you. Please send an email to sales@srsnic.com and include the following: Domain name: Date of purchase: First four digits of credit card: Last four digits of credit card: Fax number or mailing address: I have accidentally registered the wrong domain name through SRSNIC. What can I do? Will the fee apply again to register the correct one? Unfortunately, once you have registered a domain, the process cannot be undone. If you wish to register another your credit card will be charged for each subsequent domain you successfully register with us. What if the domain name I want is already taken? It means that someone on the Internet has already secured that name for their own website. Instead, create a new name or try a variation of the name (i.e. www.yourcompany.com, www.your-company.com, www.yourcompany.net) TECHNICAL FAQ Can I have my contact information removed from the WHOIS database? The contact information of an individual who has registered a domain name is required to be legitimate contact information. This information is also required to be available to the public through the WHOIS database. According to ICANN the governing body for the registration of domain names (the Internet Corporation for Assigned Names and Numbers), a domain name registered by an entity providing invalid contact information is grounds for revocation of the registration of the domain name. Real contact information is required by ICANN in order to generate accountability for what is placed on a domain by any entity registering a domain name. Is it possible to change the Billing, Administrative, or Technical Contacts? To set up different contacts for your domain, you will first need to login to your account and enter the new contact information in the Domain Manage qq section. To change the contacts on a domain, go to the Domain Management section select who you want to appear as the Organizational, Technical, Billing, and Administrative Contacts. Once you have made these selections, click on the Update Contacts button, and your changes will be submitted. Within 48 hours you should see the changes reflected in the WHOIS database. GENERAL FAQ How can SRSNIC charge only US$8,65 per year, when Network Solutions charges US$35? SRSNIC can charge only $8.65 per year per domain registered, because in October, 1998, the US Government allowed companies to compete directly with Network Solutions. The result is that the former monopoly is over and the consumer can now register domains at http://SRSNIC.com with a much lower price and better customer service! Our prices are lower simply because we are willing to accept less profit in order to sell more domains! And, SRSNIC doesn't advertise on national TV the way Network Solutions does, and therefore, we have lower operating expenses. Your SRSNIC-registered domain is every bit as valid as one registered through Network Solutions. At SRSNIC, we are happy to provide the public affordable domain registration that we feel has been long overdue. There are no hidden fees, charges, or other "catches" to using SRSNIC. If you want to register a domain name for one year with SRSNIC, then you pay SRSNIC US$8.65 and that's all. You are not required to host your site(s) on our servers and pay additional fees. Plain and simple, there are no tricks or gimmicks involved. If anybody is cheating consumers, it's other companies that are charging US$35 per year for a domain. DNS What if I want to buy a domain name, but I don't have any nameservers of my own? You can register a domain name with SRSNIC even though you don't have any nameservers. SRSNIC will register your domain name with the SRSNIC nameservers as the default. You may set a domain to your own nameservers at any time you wish. A name server is a computer with the software and the data required to resolve domain names to Internet Protocol (IP) numbers. An IP number is a unique, numeric identifier used to specify hosts and networks. The default nameservers for SRSNIC registered domains are: Primary ns.srsnic.net 66.98.165.229 Secondary ns2.srsnic.net 66.98.164.183 How do I change the nameservers? You will need to log into the domain management tool. You will be prompted for a login and password. Once you have entered, you will be able to change nameservers for the domain. How do I change the contact information? You will need to log into the domain management tool. You will be prompted for a login and password. Once you are logged in, you will be able to make changes to your contact information. This will also change any previous domains you have registered under your username. What happens when a domain registered with SRSNIC is due for renewal? When a domain registered with SRSNIC is about to expire, SRSNIC or Enom will send you an e-mail to inform you that the domain is coming up for renewal. You will have the option of renewing the domain or not. Do I have to host my domain with SRSNIC? No, you are welcome to host your domain with any company you choose. Simply enter the details of their nameservers when you register the domain, or on the modify domain form if the domain is already registered. The domain will be redelegated within 12-24 hours. Why should I transfer my domain to SRSNIC.com? The advantage of transferring domain to SRSNIC.com is of course is that you can benefit from the services and pricing that we offer. You will still be the official registrant of the domain name with full authority to modify any records such as DNS information. The WHOIS says the domain appears to be available, but the registration wizard says it is not. Why? If the registration wizard says that the name is not available, it is not available. The whois server is updated at service intervals and can be slightly out of synch with the actual databases at any time. The check that the registration wizard performs is always up to date. Do I receive some kind of verification, or documentation of my domain name? Yes, after you register a domain name you will automatically receive an email confirmation. This email will contain the domain name you registered through SRSNIC.com, as well as additional information to help you get your website on the Internet. Do domain names longer than 26 characters work? Yes. SRSNIC.com Registration Server is configured to accept longer domain names up to 67 characters in length (including the extension). Previously, all .com,.net, and .org domain names were limited to 26 characters. The following domain is 52 characters long: www.wow-this-domain-name-is-really-long-and-it-works.com The following domain name is 62 characters long: www.this-domain-name-is-precisely-sixty-two -characters-long-really.com How much could a domain name be worth? Domain names can be worth thousands and thousands of dollars. The more practical and useful it is for others, the more it will be worth. Recently, business.com sold for $7.5 million and computer.com sold for $500,000. Domain names can be worth even more in non-monetary terms. Companies that have spent a great deal of time and money on establishing a corporate identity may find the value of their domain name immeasurable. The worth of a domain name is high, and there is no limit to just how high its value could be. Can I host a commercial website? Yes, SRSNIC can host your commercial website. Do you offer a control panel? Yes, we provide our customers with a free web-based control panel, CPanel - which allows easy management of their web hosting account. What does SRSNIC consider policy violations? SRSNIC prohibits sites engaged in illegal activities, Internet abuse, systems abuse and certain forms of adult website content. What is your scripting usage policy? SRSNIC reserves the right to remove any executable file(s) or scripts, which we deem are harming the server environment and/or affecting other customers' website performance. SRSNIC is not liable for any system faults or unintentional deletes of CGI files due to mishaps, system failure or acts of God. Maintaining backup copies of website files, scripts, and associated files is the responsibility of the site owner. Do you allow adult websites? Yes. What is your scripting usage policy? SRSNIC reserves the right to remove any executable file(s) or scripts, which we deem are harming the server environment and/or affecting other customers' website performance. SRSNIC is not liable for any system faults or unintentional deletes of CGI files due to mishaps, system failure or acts of God. Maintaining backup copies of website files, scripts, and associated files is the responsibility of the site owner. What does SRSNIC consider policy violations? SRSNIC prohibits sites engaged in illegal activities, Internet abuse, systems abuse and certain forms of adult website content.